National Property Restoration Platform — 60+ Offices

Full-service property restoration and reconstruction across the United States, organized into five core practice areas:

1. Water Damage Mitigation & Restoration — Emergency water extraction, structural drying, mold remediation, and full reconstruction for properties affected by floods, pipe bursts, and storms.

2. Fire & Smoke Damage Restoration — Soot and smoke removal, structural stabilization, odor treatment, and complete rebuild of fire-damaged commercial and residential properties.

3. Storm & Catastrophe Response — 24/7/365 rapid-deployment emergency response for hurricanes, tornadoes, and large-loss events, serving insurance carriers and multi-location property managers nationwide.

4. Environmental & Remediation Services — Hazardous material abatement (asbestos, lead), environmental cleanup, and biohazard remediation compliant with EPA and OSHA standards.

5. Commercial Roofing & Exteriors — Full roof replacement, repair, and maintenance programs for commercial and multifamily buildings, including flat and low-slope systems.

The business acts as general contractor on the vast majority of projects, managing qualified trade partners (framers, electricians, plumbers, painters) through a rigorous vetting and ongoing quality-assurance program. Revenue is primarily driven by project-based service fees, with recurring work from insurance carrier programs and national accounts.

Customer Base: The business serves a diversified mix of property owners, managers, and insurance professionals. Key customer segments include:

• Commercial property managers & owners — office buildings, retail centers, hospitality properties, and senior living communities requiring rapid restoration to minimize business interruption.
• Insurance carriers & adjusters — national and regional insurance companies that rely on the platform for consistent, code-compliant emergency response and reconstruction across multiple markets.
• Multifamily & institutional owners — apartment complexes, senior living facilities, and government buildings needing specialized, compliant restoration.
• Residential homeowners — individual property owners requiring emergency mitigation and rebuild services.

Market Position: The U.S. property restoration market is estimated at $80B+ and growing, driven by aging building stock, increasing frequency of severe weather events, and rising insurance claim volumes. The business holds a national-scale competitive moat through its coast-to-coast office network (60+ locations in 27+ states), enabling 24/7 rapid response that regional players cannot match. Approximately 96% of clients report they would hire the company again, reflecting strong retention and referral dynamics.

Concentration Risk: Revenue is diversified across geography (27+ states), property type (commercial, residential, industrial, institutional), and customer channel (insurance, self-pay, national accounts). No single client represents a dominant share of revenue.

Team: Approximately 1,380 employees across 60+ offices nationwide. The C-suite includes a CEO, CFO, COO, CIO, CRO, CAO/GC, and CSO, supported by regional and local vice presidents overseeing individual offices. The company also has a Key Employee Group (KEG) ownership program with ~250 employee-owners, fostering an ownership culture and reducing turnover.

Operations Model: The business operates a hub-and-spoke model with centralized national resources (technology, compliance, procurement, training) and decentralized local execution. Each office is led by a vice president responsible for business development, project management, and customer relationships in the local market.

• 24/7/365 Emergency Response — Immediate mobilization of crews and equipment for water, fire, and storm events.
• General Contractor Model — The business serves as GC on most projects, managing vetted trade partners through a rigorous screening and ongoing quality-assurance program.
• Quality Assurance Program — Four pillars: highly qualified trade partners, operational excellence, safety, and customer service, with regular trade-partner evaluations before, during, and after projects.
• Technology & Systems — Proprietary project-management and client-communication platforms enabling real-time status updates across thousands of concurrent jobs.
• Growth Through M&A — 15+ strategic acquisitions in the last six years, integrating regional restoration firms into the national platform while retaining local leadership.

Owner Involvement: The business is PE-backed and operated by a professional management team. The founding owner exited in 2021; day-to-day operations are fully managed by the executive team.

1. Organic Geographic Expansion — Enter underserved markets (e.g., Pacific Northwest, upper Midwest) where severe weather frequency is increasing but national restoration coverage remains thin. Each new office typically reaches profitability within 12–18 months.

2. Commercial Roofing Scale-Up — Commercial roofing and exterior services represent a high-margin, recurring-revenue vertical that can be expanded across the existing 60+ office footprint without new infrastructure.

3. Insurance Carrier Program Deepening — Expand preferred-vendor relationships with additional national and regional insurance carriers, driving higher claim volumes through existing offices.

4. Healthcare & Senior Living Specialization — The business already serves healthcare facilities; formalizing a dedicated healthcare restoration vertical (compliant with CMS, Joint Commission standards) would unlock a recession-resistant, high-value niche.

5. Technology & Data Monetization — Leverage the platform's project data and real-time property-intelligence capabilities to offer predictive maintenance and risk-assessment services to insurance carriers and large property managers.

6. Continued M&A Roll-Up — The fragmented U.S. restoration market has 10,000+ small operators. Acquiring 3–5 regional firms per year at attractive multiples and integrating them via the national platform is a proven growth lever the current ownership has executed successfully.

7. Environmental & Sustainability Services — Expanding environmental remediation (mold, asbestos, lead, biohazard) and adding emerging sustainability services (green reconstruction, energy-efficient rebuild) would diversify revenue and align with ESG mandates of institutional property owners.